Shipping policy
14) SHIPPING/DELIVERY/RETURN POLICY
You agree to ensure payment for any items You may purchase from Us and You acknowledge and affirm that prices are subject to change. When purchasing a physical good, You agree to provide Us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information You provide to us. If We do so after payment has been processed, We will issue a refund to You in the amount of the purchase price within 15 days of order placement. We also may request additional information from You prior to confirming a sale and We reserve the right to place any additional restrictions on the sale of any of Our products. You agree to ensure payment for any items You may purchase from Us and You acknowledge and affirm that prices are subject to change. For the sale of physical products, We may preauthorize Your credit or debit card at the time You place the order or We may simply charge Your card upon shipment. You agree to monitor Your method of payment. For any questions, concerns, or disputes, You agree to contact Us in a timely manner at the following: info@kamonk.in.
We aim to deliver the products you purchase as fast as possible and in good condition. Delivery is free for within India orders if ordered from our website unless delivery charge is mentioned on our website separately before payment by client.
Refunds: As per situation, if applicable as per our terms and condition policy, we shall refund to client the amount within 30 days of acknowledging the amount, however, if there is a case where we are to receive back the goods from client, we shall refund the amount within 30 days of receiving back goods.
Note below:
1. In case of cancelled, undelivered or order is lost in route to your preferred destination, we will refund the whole order amount comprising of shipping charges.
2. In case of partial cancellation of order by you, the shipping charges will not be refunded.
3. In case you return the delivered order, the original shipping charges won’t be refunded.
4. If you decide to self-ship the returns, you’ll be reimbursed owing to our Returns Policy.
FREQUENTLY ASKED QUESTIONS
• How long does it take for an order to reach us?
We attempt best to process all the orders and ship within a day. The exact time of shipping is dependent on availability of certain products, which will be discussed during ordering of the product. After placing of order and according to the shipping address (which must be within India), it could only take anywhere between 2 to 7 days for the order to be delivered. A rare case may dictate for the order to get delayed due to the non-accessibility of the address or unforeseen circumstances.
• Does Kamonk deliver any product outside India?
Currently, Kamonk does not deliver its products anywhere outside India. Although orders can be placed from anywhere in the world, the delivery can only be made in India.
However, for oversees bulk orders you may contact us through details provided on website.
• How would I get to know whether I live in a serviceable area or not?
If you wish to know about the serviceability of your region, you may contact to us on info@kamonk.in and provide us with your address along with pin code. For delivery outside of serviceable regions, extra delivery charges may apply*
Note below:
All requests for returns and order cancellation stands true against the below mentioned clauses.
1. Exchange / Returns will be made only against a valid receipt.
2. Products sourced exclusively on confirmed customer order will not be returned / exchanged.
3. Delivery charges and additional octroi charges (if any) are not refundable.
4. Management reserves the right to amend terms & conditions without prior notice.
5. Warranty will be governed by the terms & conditions as mentioned on the Home Delivery challan.
6. In the event of any dispute, the same shall be subject to Delhi Jurisdiction.
FREQUENTLY ASKED QUESTIONS /FAQs- CANCELLATION & RETURNS
• Can I change / cancel my order?
You can cancel your order before the order has shipped out from us (usually within few hours of order placement). We will cancel the order and start the refund process. To cancel an order: Contact us on info@kamonk.in . You can change your order for any, same or higher value product/upgraded product.
• What if I have received a physically damaged product?
We undergo an extensive quality check process so be rest assured that the products are up to the international standards and post that they are dispatched to you. However, in any rare case (due to any handling issue of the Kamonk Products), you receive a damaged product, please contact us on info@kamonk.in within 7 days of receipt of your order and email us a few photographs along with the order number for us to assess the extent of damage. Depending upon the type of damage we shall send necessary parts / replacement or send our expert technicians to assess and fix the issue. *Replacements will be made based on availability of that product on the website.
• What should I do if I find my package opened or tampered with upon delivery?
Please don't accept an open or tampered package. Report this concern by emailing us on info@kamonk.in . We will look into the issue and get back to you soon.
• What if I receive a faulty/defective product?
In case you receive a faulty product, we request you to contact us on info@kamonk.in within 7 days of receipt of your order. We will arrange a pickup for the product within 5 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we will replace it for you/issue a credit note / refund you the amount.
Following are the terms and conditions for return/replacement.
1. Products must be in their original condition
2. Only unused, unaltered, unsoiled products with their original tags will be accepted
3. Brand packaging should be intact
*Replacements will be made based on availability of that product on the website
• What if I do not like the product?
We, at Kamonk, work to ensure that you get what you see on our website. We do not offer exchanges and credit notes for such circumstances (unless the product was damaged on arrival and we are unable to replace the item) If you have any questions about our products or need more product information, please contact our customer service on info@kamonk.in
